Welcome to the Unofficial Complaint Department. No one will ever be told about your complaint. No one will ever do anything to resolve your dilemma. You will be frustrated that you are not receiving satisfactory customer service but guess what..no one gives a rat's rear end...and that's all OK..because now you can come complain all you want right here!! It's a form of HP therapy! Get it out! Rid yourself of the aggravation by venting right here at the HP Unofficial Complaint Department. This herd is open to all..or no one..who cares..cause no one is going to help you :P